Policies, darling.
Every find here is one of a kind, so a few things work differently to an ordinary shop. Here is exactly where you stand — on refunds, returns, shipping, cancellations and hire.
Refunds, returns & cancellations
Your 7-day right to change your mind
South African law gives you the right to cancel an online purchase within 7 days of receiving it, without giving a reason. Send the piece back unworn and in the condition it reached you, and we refund the full purchase price within 30 days of receiving it. Return postage is for your account in this case, and we ask that you use a tracked service — until it arrives with us, the piece is still your responsibility.
If a find isn’t what we said it was
Every piece is inspected and photographed honestly, flaws and all, before it goes on the rail. If yours arrives materially different from its listing, email us within 48 hours with a photo. We arrange the return at our cost and refund you in full, including what you paid for shipping.
Cancelling before it ships
Changed your mind before the parcel goes out? Email us and we cancel it there and then, with a full refund. No reason needed, no awkwardness.
How refunds reach you
Refunds are paid back to the card you paid with, through Paystack, within 5–10 business days of us approving the return. We will email you when it is on its way.
Shipping
Shipping is arranged with you personally after purchase and is for the buyer’s account — that way you choose what suits your pocket and your postcode, and we never guess on your behalf.
We contact you within one business day of your order to agree the method and cost. Typical options anywhere in South Africa are a Pudo locker or Paxi counter collection at roughly R60, or a courier to your door at roughly R100. Once arranged and paid, your parcel is dispatched within two business days and typically reaches you within two to five business days, with a tracking number sent to you on dispatch.
We ship within South Africa only at present.
How our stock works
BRAVO Darling! is a curated resale boutique, not a marketplace and not a dropshipper. Every piece on this site is already owned by us and physically in our hands — hunted, inspected, steamed and photographed by our curator before it is ever listed. Quantities are always one. When a piece sells, it is gone for good and never restocked.
Outfit hire
Pieces marked For hire are hired per event, not sold. Nothing is charged until we have confirmed your date in writing. A hire fee and a refundable damage deposit apply; the deposit is returned in full within five business days of the piece coming back to us in the condition it left, allowing for ordinary wear and the occasional dance floor.
Cancel a confirmed hire more than seven days before your event and the hire fee is refunded in full. Inside seven days we retain the fee, as the piece was held off the rail for you. Collection and return arrangements are agreed with you personally.
Style Me
Sending a Style Me request costs nothing and commits you to nothing. We reply with ideas and prices, and you only pay if you love what we have put together. Anything you then buy is covered by the refund and shipping policies above.
Talk to a human
Anything at all — a return, a wobble, a question about a seam — email hello@bravodarling.co.za and a real person replies within one business day.
BRAVO Darling! is a sole proprietorship trading in South Africa. These policies do not limit your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.